Frequently Asked Questions
Asked regularly and answered succinctly
If the list below doesn't contain the answer to the questions that you have, please don't hesitate to contact us and we'll get back to you right away.
Tickets & Passes
What are the box office hours of operation? . . .
The Festival Box Office is located at 300 E Pacific Street. The Festival Box Office is open during the week of the Festival, and the hours of operation are:
- Wednesday: 12:00 pm - 5:00 pm
- Thursday, Friday, Saturday: 9:00 am - 9:00 pm
- Sunday: 9:00 am - 5:00 pm
Can I exchange or return my ticket? . . .
All tickets are non-refundable and non-replaceable. Please keep them in a safe place!
RFID Wristbands . . .
New for 2019! To enhance the festival experience, we are upgrading our ticketing system to RFID (Radio Frequency Identification) wristbands. This improved system will allow attendees to skip the lines at the box office, minimize the amount of wristbands needed, enjoy the elevated comfort of the soft cloth wristband material and streamline movement between each area of the festival.
After making a ticket purchase, each buyer will be shipped a high security wristband with a uniquely coded RFID chip embedded inside. Each package shipped will include detailed instructions on the proper procedure for registering and using your wristband. It is important that you read these instructions and follow them exactly. Wristband activation ensures a smooth process when entering the festival each day and allows you to add emergency contact info to your wristband. All you need to do is enter your wristband ID number and contact info to activate!
Wristbands will be shipped through USPS starting on Friday, August 9, 2019. Any purchases after August 30 will be shipped UPS 2-day shipping. Wristbands for purchases made after September 9 will be available for pick-up at the box office.
Wristbands are non-transferable. One wristband per person. Each individual accessing the event must have their wristband registered and on the their wrist at all times. Every wristband will be scanned as you enter and exit the Festival, Blues Stage, and Festival Campground. Please wait until the day of the Festival to put your wristband on and leave it on throughout the entire weekend. Be careful! Wristbands will only tighten, not loosen. Festival attendees are allowed to come and go freely all weekend long while wearing their wristband; however, all wristbands must be scanned upon exit at the gate in order to re-enter that same day.
If you need help with any wristband issue at the Festival, you can stop by the Festival Box Office near the main entrance. If you need help with any wristband issue in advance of the Festival, please contact our ticket provider, Front Gate Tickets, by calling 888-512-7469.
Wristband Policy . . .
- Wristbands will be mailed in advance of the festival. No hard tickets or Print Pass option will be available.
- All sales are final – no refunds and no exchanges.
- Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
- Wristbands must be worn securely on wrist and cannot be slipped on and off.
- 3-Day Passes must be scanned upon exit at the gate in order to re-enter that same day.
- Wristbands are non-transferable and non-exchangeable.
- Do not remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
- Subsequent and/or multiple presentations of a counterfeited wristband are void and will be seized by Festival security staff.
- If your wristband is removed by Festival security/event staff for any reason, it will not be replaced.
- All ticketholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
- The festival takes place rain or shine.
- There are absolutely no exceptions to this wristband policy.
Please note - there is a wristband replacement fee.
New Lyte Exchange System
Telluride Blues & Brews Festival has teamed up with Lyte to give our attendees a safe way to get official tickets after tickets have sold out. This is a fan-to-fan exchange that eliminates the worries of purchasing a fraudulent ticket from a scalper, craigslist or third party like Stub Hub. All tickets are issued by our ticketing provider, Front Gate Tickets.
Bought tickets and can’t make it to the Festival?
Connect Lyte to your Front Gate Tickets account and easily return” your tickets. Get an instant offer – Lyte will buy your tickets back from you at a fair market offer price almost always more than face value. Get paid within 24 hours of the event - after accepting Lyte's offer, another fan will get your tickets.
How close to the event can I place a request to sell my ticket?
Return your ticket anytime before the event while the Lyte Exchange is open. The Lyte Exchange will close a few hours before doors open to the Festival.
I've placed a request to Return my ticket but didn't get an offer, how long should I expect to wait?
Look for an estimate of your wait time in your return confirmation email. The wait time depends on how many requests are made for tickets like yours. Wait times are usually much shorter closer to the event.
Lost or Stolen Wristband . . .
If your wristband has been lost or stolen, please click here to contact our ticket provider, Front Gate Tickets, or call 888-512-7469 in advance of the festival.
How Do I Activate My Wristband? . . .
Instructions on setup will be included when you receive your wristband. We strongly encourage you to activate your wristband as it ensures that your wristband remains yours all weekend long.
Can I Mess With My Wristband? . . .
Do not remove your wristband between days. If wristbands are removed or tampered with whatsoever, they are void and will be confiscated. If wristbands are too loose and look like they can be slipped on and off, they will be confiscated.
Removing Your Wristband . . .
Once the festival concludes and you’re ready to remove your wristband, safely cut at the end where the cloth strap is sewn onto the clasp, so it will pull through easily without damaging the strap, the clasp, or your fingers! Remember to keep your wristband on during the event days. Do not remove your wristband until you plan to leave the festival for the final time. For questions on how to care for or appropriately wear/remove your wristband, please visit the Box Office near the Main Entrance to the Festival.
I Have a Question About Wristband Activation Not Answered Here. Who Can I Contact? . . .
Please click here to contact our ticket service provider, Front Gate Tickets, or call their friendly support team at 888-512-7469 Monday – Saturday, 9 am to 9 pm (CST).
General Ticketing Info & FAQs
What do I do with my ticket when I get to the festival? . . .
Each ticket holder must be present when exchanging tickets for wristbands at the Festival Box Office. An individual will not be able to receive wristbands for other ticket holders not present. Please bring a Valid Photo I.D.
When do tickets go on sale? . . .
2019 Festival passes went on sale Friday, March 1st at 10 am (MT). To purchase or read more info, click here.
Do festival tickets sell out? . . .
Yes, the festival does sell out, and we recommend buying your tickets in advance! All tickets went on sale March 1, 2019. Please be aware that VIP 3-Day, Campground Vehicle, Campground RV, and Glamping passes sell out within the first day of sale. We do not reserve tickets in advance. The suggested way to purchase festival tickets is online through our website here.
Are Kids FREE? . . .
Children 11 and under are free. However, children must be accompanied by an adult.
How do I find my tickets after purchasing? . . .
The easiest way to get your tickets is to find your email order confirmation; tickets are attached as a PDF file you can print. Please be sure check your junk or spam folders if you do not receive your tickets in your inbox. If you are not able to locate your order confirmation, you can always contact us at 970-728-8037 or send us an email.
Where can I get tickets? . . .
Festival Passes for the 26th Annual Telluride Blues & Brews Festival will be available online here and also locally at Telluride Music (cash or check only), located at 333 West Colorado Ave.
Can you get tickets locally? . . .
Yes! Tickets are available locally at Telluride Music (cash or check only), located at 333 West Colorado Ave.
Festival Guide “How To”
What are the festival hours? . . .
- Friday: Festival Gates open at 11:30 am
- Saturday: Festival Gates open at 11:00 am
- Sunday: Festival Gates open at 10:30 am
The Festival weekend typically runs until 9:00 pm on Friday, Saturday, and Sunday evenings. After the Festival ends in Town Park, music continues at 10:00 pm at our local Juke Joints, located within the town of Telluride. Click here for venue information.
What to bring! . . .
- Valid Photo I.D.
- Lawn Chairs (no high-back lawn chairs are permitted between the sound booth and the stage)
- Tarps/Blankets (no bigger than 5' X 8'. Please share your tarp when you're not using it)
- Sunshade Tents are only permitted on the back perimeter of festival grounds) in Shade Alley
- Coolers with unopened plastic water/soda bottles and cans, and unopened food items are allowed (coolers will be subject to search).
- Camera (No professional photo equipment allowed)
- Strollers are allowed
- Warm Clothes (September can be chilly in Telluride), dress appropriately.
- Rain Gear (Festival goes on Rain or Shine)
What NOT to bring! . . .
- No Glass on festival grounds
- No Pets on festival grounds or in the campground (Strictly Enforced)
- No Alcohol may be brought into the festival - Beer and Wine are available for purchase
- No Illegal Drugs
- No Unlicensed Vending
- No Professional Photo Equipment, Video Cameras or Video Recording Equipment
- No Frisbees
- No Shelled Nuts (seriously)
- No Weapons
What we provide on the festival grounds . . .
- FREE Drinking Water (Be an environmental steward and please bring your own water bottle).
- Port-a-potties (and plenty of them)
- Hand Sinks
- Be green! Trash, Recycling, and Compost Stations (Please help keep the scene clean)
- Lost & Found (located underneath the big white tent at the festival entrance)
- ATM (located adjacent to the Festival Store directly on the right as you walk into the main grounds)
- A wide variety of Food and Craft Vendors
- Beer and Wine available for purchase
- Kids Area
- Medical Tent (East edge of the festival grounds - campground side). EMTs have basic supplies like ibuprofen and sun block
What handicap facilities are provided? . . .
A limited amount of handicap parking is available in the Telluride Town Park parking lot. Access to this parking is over the vehicle bridge at the main entrance to the Park. The festival is wheelchair accessible and we provide a space in front of the sound booth for those in wheelchairs. Handicap restrooms and porta-potties are provided on the festival grounds.
Where can I park? . . .
We do not have a specific parking lot for the festival. You are free to park wherever you can find a legal parking spot in Telluride. Please be aware that Main Street and its adjacent side streets are paid parking (meters) - the paid parking is enforced from 8:00 am to 6:00 pm Monday through Saturday. Sundays are excluded from parking enforcement. If you decide to park in the metered parking areas, you can purchase a receipt for up to three hours of parking at a rate of fifty cents per hour.
During the festival weekend, permit parking (O, G, and W Residential Zone parking) does not apply. You may leave your vehicle parked in these areas for the duration of the festival. For more detailed information on available parking during the festival please stop at our informational barricade at the entrance to town or click here.
Can we bring our pets? . . .
Please leave your pet at home - Town Park laws forbid them in the festival and campground. Do not leave your pet in your car or tied to your car! If you are traveling with your pet, please arrange to leave them with the local pet boarding & sitting service.
Local Ordinances You Should Know About (STRICTLY ENFORCED) . . .
Please be aware that open alcohol containers (beer cans, bottles, etc.) are not allowed in the town of Telluride or Mountain Village. You are not allowed to leave the festival with a glass of beer or wine.
Is the Festival wheelchair/handicap accessible? . . .
The festival is wheelchair accessible and we provide a raised platform to the side of the sound booth for those in wheelchairs. Handicap restrooms and porta-potties are also provided on the festival grounds. A limited amount of handicap parking is available in the Telluride Town Park parking lot. Access to this parking is over the vehicle bridge at the main entrance to Town Park.
Is there a queue system or line policy when entering the festival each day? . . .
We have created a festival line policy in hopes of creating a kinder, calmer, and easier going entry each morning. These rules were developed with years of experience and taking a number of factors into consideration. Our goal is to create an entry procedure that will be fair, orderly, and will satisfy the greatest number of festival attendees. Any feedback or suggestions you may have are greatly encouraged! Numbers will be handed out each morning prior to the gates opening. Even after receiving your number, you must stay in line - reasonable bathroom/coffee breaks aside. You must be physically present in line - no empty chairs! You may not camp in line - this means no tents, no cooking, and no sleeping. One number, one person, one tarp. Festival attendees with numbers will be admitted into the Festival in order, one at a time, after going through the standard customs procedure.
Can you bring a Dog? . . .
Unfortunately dogs are not permitted in the campground.
Can I camp near my friends? . . .
Camping is first come first serve. If you would like to camp next to friends you will have to arrange this as best as possible with the area available.
My Friends are in Glamping can I still visit them with a GA pass? . . .
GA camping passes are not valid in the Glamping Village.
Will there be a host or security? . . .
There is a host located in the main campground all weekend. There will be security provided 24 hours a day from Thursday-Monday in all campgrounds. Campground security and host will strictly enforce all rules including quiet hours.
Can I keep my valuables in the campground? . . .
We will not be responsible for any lost or stolen items. If you leave anything at your campsite it is at your own risk.
Will I be able to charge my phone? . . .
For general campers there will be outlets and charging stations provided. Charging stations may be found by the bathrooms. Glampers will have power in their tents.
Can I bring alcohol into the campground? . . .
You are allowed to bring your own alcohol/food/beverages into your campsite. You are not allowed to walk into town with any open containers. You will not be allowed to bring any alcohol in to festival grounds either.
Can we have grills or small stoves for cooking? . . .
You are allowed to grill on grills that are already in the campground, personal charcoal grills and propane grills in Town Park campground. If you are camping in Warner field you are not allowed to use charcoal grills, propane grills are permitted.
Can I give my pass to a friend? . . .
Once you have exchanged your ticket for a camping wristband it is non-transferable. Mutilated or torn wristbands will not be honored.
Can I bring friends into the campground? . . .
No you are not allowed to bring non-campers into the campground for security reasons.
Is smoking allowed? . . .
Smoking is permitted but we ask all of our campers to please be respectful of their neighbors. Marijuana may not be consumed openly or publicly. The best course of action is to be respectful to those around you at all times. Security will intervene if there are complaints.
Are there Showers/Bathrooms? ADA accessible? . . .
Yes there are showers and bathrooms available and they are ADA accessible.
What hours can you use showers? Are they free? Where are they located? . . .
Cold showers are free but hot showers have a charge of $4.00 for 3 minutes. This must be done in quarters. The Campground Host will also have quarters for you if you forget. One set of showers is located by the swimming pool and the others are located on the east side of the campground. They will be available 24/7.
What are the Campground Sessions? . . .
A special perk available to campers only are the additional shows in the campground exclusive to campers only (camping wristband required for entrance). Artists will be playing on the Campground Stage each day of the festival. Don't miss the chance to see these performances in an intimate campground setting! Click here for more info.
How do I check into the campground? . . .
Please drive directly to the campground and festival volunteers will direct you to unload your vehicle and where to park your vehicle. From there you will be able to got to the Box Office and exchange your tickets for wristbands. You do not need your credentials to unload your equipment. You have 30 minutes to unload your vehicle unless you have purchased a campground vehicle pass.
Are campsites designated? . . .
No, all camping is first-come/first-serve with no designated sites being enforced. There are no campsites in the campground and it is communal camping. So get to know your neighbors.
Will there be a lost and found? . . .
Lost and found is at the warming hut next to the Town Park Oval on the path from the Box Office to the main entrance of the festival.
Will there be electrical outlets? . . .
Yes there are outlets but they are very limited and only at bathroom locations.
Can I bring a bicycle? Are there local places to rent a bicycle? . . .
You are allowed to bring a bicycle. However, there are no designated places to lock your bike within the campground. You can rent a bike from one of the many bike stores in Telluride. Please note that no bikes will be allowed in the festival grounds, you must leave your bike at the designated bike parking area at the Box Office or locked at your campsite.
How close are the campsites to the festival site? . . .
Depending on your campsite all camping is within a 2-3 minute walk to the festival site.
Where do I park? . . .
If you have purchased a campground parking pass you will be able to park in the campground with a pass displayed in your windshield. If you have not purchased a campground parking pass campground volunteers will direct you to free parking for campers elsewhere.
Will there be ice available for purchase? . . .
Yes, ice can be purchased through the campground host.
How long can I be in the campsite? . . .
A majority of camping is located within the Town of Telluride campground. If you arrive prior to Thursday you have to camp in a town designated campsite and pay Town of Telluride fees. After 8:00 a.m. Thursday the Festival takes over the campground and all camping becomes first come first serve - no designated sites. If you arrive Thursday morning, you are allowed to line-up early but will not be allowed to enter until 8:00 a.m. All Festival campers must be out of the campground by Monday at 11:00 a.m. at which time control of the campground returns to the Town of Telluride. Camping areas (walk-in/tent only) are only available starting Thursday morning at 8:00 a.m.
Can I camp in the campground without a Festival ticket? . . .
No campers will be allowed in the campground that do not hold tickets for the Festival.
Regional Camping . . .
There are plenty of options to camp outside of the Town of Telluride. The two closest campgrounds that we recommend are the Sunshine Campground and the Matterhorn Campground. Both are conveniently located within a short driving distance and are easily accessible without a 4-wheel drive vehicle.
Sunshine Campground is a single loop, paved campground with 15 campsites nestled in a dense aspen forest featuring a small mountain lake. A spectacular view of Sunshine Peak is visible from many sites. Hiking trails, fishing and jeep roads are found nearby. Lizard Head Wilderness is a short drive away. Unfortunately, reservations cannot be made in advance, all sites are first-come, first-serve. For more information, click here.
Matterhorn Campground is a highly developed campground adjacent to Colorado State Highway 145 near Telluride, CO. There are 28 campsites with 4 of them offering RV hookups (electricity and septic). Most sites have pleasant views, especially the walk-in tent sites with unobstructed and panoramic views of the mountains. Showers are available to both overnight and day use guests. All sites have picnic tables, combination fire-rings and grills, and lantern poles. Firewood is available for a fee. Reservations can be made in advance but certain sites are first-come, first-serve. For more information, click here.
My question isn't here! How can I get the answers I need? . . .
Please feel free to contact us with any additional questions here. If it gets asked frequently we'll add it to the page.
Lodging & Accommodations
Where Should I Stay During Blues & Brews? . . .
There two ways to stay: Festival Camping and Lodging. Deciding where to stay for the Festival might be the hardest part of your trip planning. Do you prefer the fun atmosphere in the Festival Campground or the historic charm and modern luxury of Telluride and Mountain Village?
Camping . . .
Camping is the most fun way to experience the festival. Stake out your campsite, pitch a tent and let the fun-filled weekend begin! The campground in Telluride Town Park opens on Thursday morning and is only steps away from the Main Stage and Main Street. For more info on Camping, click here.
Lodging . . .
In the Town of Telluride, you'll find accommodations with intimate Victorian settings or modern design elements—all just steps away from award-winning restaurants. Head to Mountain Village and discover well-appointed lodging with town access via the free Gondola System and on-site, full-service spa services. The best deals are available through our Festival lodging partners click here.
Flying in to Telluride but want to camp at the Festival? . . .
Let us do the work - skip packing all your camping gear and focus on the fun! Invite up to 3 friends and save additional money on each gear Basecamp Gear Rental.
Stay at a campsite in the Blues & Brews Basecamp Village (located in the heart of our campground), where everything (tent included) is already set up, staked down, and ready to rock. The Basecamp Village campsites have a private community area, shade structures, cooking equipment, tables, and even free morning coffee! Basecamp Village will be set up, fully furnished, and awaiting your arrival!
Rental Package Includes:
- 1 Eureka Copper Canyon 6 Tent
- 1 Eureka Camping Cot per Person (300lb capacity)
- 1 New Sleeping Bag (20°) and Pillow
- 1 Camping Chair per Person
- 1 Lantern
- Complimentary Ice (1 bag per day per campsite)
- Complimentary morning coffee and water coolers included with access to community kitchen area
Camping and Festival Passes sold separately. For info, tickets, or gear rentals, click here.
How can I sign up to be a Volunteer? . . .
It's easy to get involved and be a part of the show by volunteering for the festival weekend! Earn a festival pass, and staff t-shirt, while making new friends and memories! Volunteer applications are now open. Read more and apply here.
Want to attend as a Vendor? . . .
We are looking for high quality products, either handmade or unique and beautiful. Artisans and crafts people are highly encouraged to apply. Food booth selection will be based on affordable and creative menus. Applications open February 1, 2019. All vendor applications are due to our office by February 15, 2019. For more info click here.
Interested in attending the festival as Media? . . .
Do you have a magazine or blog that you're working with? Looking for a story idea or do you have a great content idea for the Telluride Blues & Brews Festival? We would love to discuss how we can work together! Apply here for press credentials.
Interested in becoming a festival partner? . . .
25 years of world class music and craft beer at the Telluride Blues & Brews Festival! It has been an incredible journey growing our event to a level we never thought possible. Never a solo effort, our partners have helped elevate our production to new heights. They are an instrumental component of our festival experience and we carefully select each partner for good reasons – we believe in their products and their alignment with our fans. They believe in us. Interested in becoming a partner? Have a creative idea? We'd love to hear it! Click here for partnership info.
Interested in attending as a Brewery? . . .
The Telluride Blues & Brews Festival Grand Tasting presented by the Telluride Blues Society features 56 craft breweries and takes place Saturday, September 14, 2019 from 12 pm – 3 pm on the festival grounds. The 25-year-old Grand Tasting is widely regarded as the Southwest's premiere craft beer event and is the perfect opportunity for breweries to sample and show off their best creations to 9,500 festival attendees from all over the world! Click here for brewery registration info.