Questions


Asked Frequently and Answered Succinctly

If the list below doesn't contain the answer to the questions that you have, please don't hesitate to contact us and we'll get back to you right away.


Getting to Telluride

Flying to Telluride

Flights are available to the region directly into Telluride or nearby Montrose, Durango, Cortez, and Grand Junction. Five different carriers service the airports, and there are nine non-stop destinations: Atlanta, Chicago, Dallas/Ft. Worth, Denver, Houston, Los Angeles, Newark, San Francisco/Oakland and Phoenix. International airports in Denver, Salt Lake City, and Albuquerque are a scenic six to seven-hour drive away as well.

Telluride Regional Airport is approximately 15 minutes from Telluride and/or Mountain Village and is North America's highest commercial airport. At 9,070 feet above sea level, the airport offers picturesque views of the San Juan mountains. And now - getting to Telluride has never been easier. Direct and connecting air service is provided by Great Lakes Airlines and U.S. Airways Express through Denver and Phoenix. For more information, contact them directly at 970.728.5313.

Ground transportation is available from all airports. If you are not sure about the status of your flight, please contact the airline at least 3 hours prior.

For private pilots, the Telluride Regional Airport is a fixed base operator that can provide fuel and maintenance. For Air Charter services in the region, please click here for a list of Charter Service providers in the area. 

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Driving to Telluride

Telluride is centrally located in southwestern Colorado, along the scenic San Juan Skyway. A perfect base camp for adventures, Telluride is easily accessible from a variety of locations.

  • Albuquerque, NM - 320 miles 
  • Aspen, CO - 203 miles
  • Cortez, CO - 75 miles
  • Colorado Springs, CO - 296 miles
  • Denver, CO - 330 miles
  • Durango, CO - 125 miles
  • Grand Junction, CO - 127 miles
  • Gunnison, CO - 125 miles
  • Flagstaff, AZ - 341 miles
  • Las Vegas, NV - 585 miles
  • Moab, UT - 130 miles
  • Montrose, CO - 67 miles
  • Phoenix, AZ - 485 miles
  • Salt Lake City, UT - 366 miles
  • Santa Fe, NM - 280 miles

For current road conditions, call 877.315.7623 or go to www.cotrip.org

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Travel in Telluride

Everything in Telluride is within walking distance, so there is no need for a car. Telluride and Mountain Village both offer ground transportation, as well as a free gondola system to move between the two communities. This free gondola is the most convenient and scenic way to travel between Telluride and Mountain Village. The Gondola runs from 7 a.m. - 1 a.m. Thursday, 7 a.m. - 2 a.m. on both Friday and Saturday, and 7 a.m. - midnight on Sunday of the festival.

Transportation within Telluride:
  • Free Shuttles: Galloping Goose shuttle buses run every 20 minutes between 7 a.m. and 1 a.m. during the festival weekend. Stops are located every few blocks throughout Telluride. 
Transportation within Mountain Village:
  • Free shuttles run throughout Mountain Village every half hour
  • Dial-A-Ride is available daily to guests in Mountain Village between 7 a.m. and 12:30 a.m. during summer and winter. Call 970.728.8888 for information or visit the town's website.

Parking is available in both Telluride and Mountain Village. We encourage guests to park and take advantage of the free gondola to travel between the two towns.

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Tickets & Passes

What are the box office hours of operation?

The Festival Box Office is open during the week of the festival, and its hours of operation are:

  • Wednesday: 9:00AM - 5:00PM
  • Thursday, Friday, Saturday: 9:00AM - 9:00PM
  • Sunday: 9:00AM - 5:00PM

The Festival Box Office is located at the Pacific Street entrance to Town Park, (cross Willow Street) behind the Telluride Post Office.

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Can I exchange or return my ticket?

All tickets are non-refundable and non-replaceable. Please keep them in a safe place!

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What do I do with my ticket when I get to the festival?

Each ticket holder must be present when exchanging tickets for wristbands at the Festival Box Office. An individual will not be able to receive wristbands for other ticket holders not present. Please bring a Valid Photo I.D.

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When do tickets go on sale?

Tickets are on sale now!

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Do your tickets sell out?

The festival does sell out, so buy your tickets in advance! Tickets go on sale 10AM Mountain Time, March 1, unless March 1 falls on a Sunday then tickets will go on sale the first Monday of March - with the exception of Single Day Tickets, which go on sale on June 15th at 10AM Mountain Time.

Please be aware that the VIP 3-Day Passes, Early Bird 3-Day Passes, Campground Vehicle Passes, and Campground RV Passes sell out within the first day. We do not reserve tickets in advance. The best way to purchase tickets is online at our website, or by calling toll-free 866-515-6166. The phones are busy, busy, busy—if you can purchase your tickets online, this is the recommended method of purchase.

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What is PrintPass?

PrintPass is the ability to print your own tickets on your own time from your own computer. No waiting for the UPS guy or the mail guy, get your tickets quickly and at your own convenience. Save on shipping costs and print at home. $0.75 per ticket max $2.75 per order. 

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How does PrintPass work?

When purchasing your tickets, make sure PrintPass is selected as the delivery option. At the completion of your purchase you will receive an e-mail confirmation. No less than 48 hours (probably immediately) you will receive a separate e-mail with instructions and link to pickup your tickets.
 
***IF YOU CANNOT LOCATE THE EMAIL IN YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK OR BULK FOLDER BEFORE DELETING ANY OF THOSE ITEMS.***
Click the link from this email and enter the OrderID and Passcode given to you in the e-mail. You will be asked to either download or open a .pdf file containing your PrintPass order. The file downloaded will require a PDF file viewer such as Adobe Acrobat Reader. You must print at 100%. Adobe Acrobat Reader can be downloaded for free: Adobe Acrobat Reader
 
You can save the file to your computer and print later, or you can open the file and print immediately. You can also come back to this e-mail at your convenience, pickup and print the tickets. Take your printout to the venue and we'll scan you in! Do not forget to bring the PrintPass tickets to the festival box office!
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What if I print or make multiple copies of my PrintPass?

Only the first copy of PrintPass presented at the gate will successfully scan and grant admission to the PrintPass holder, so keep your PrintPass safe and treat it like cash.
 
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Are Kids FREE?

Children 11 and under are free. However, children must be accompanied by an adult.

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Festival Guide 'How To'

What are the festival hours?

Friday: gates open at 11:30AM
Saturday: gates open at 11:00AM
Sunday: gates open at 10:30AM

The festival typically runs until 9pm on Friday, Saturday, and Sunday. The music continues at 10PM in our local Juke Joints, located within the town of Telluride.

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What to bring!

 
• Valid Photo I.D.
• Sunscreen/Hat
• Lawn Chairs (no high-back lawn chairs are permitted between the sound booth and the stage)
• Tarps/Blankets (no bigger than 5' X 8'. Please share your tarp when you're not using it)
• Sunshade Tents are only permitted on the back perimeter of festival grounds) in Shade Alley
• Coolers with unopened plastic water/soda bottles and cans, and unopened food items are allowed (coolers will be subject to search).
• Camera (No professional photo equipment allowed)
• Strollers are allowed
• Warm Clothes (September can be chilly in Telluride), dress appropriately.
• Rain Gear (Festival goes on Rain or Shine)
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What NOT to bring!

 
• No Glass on festival grounds
• No Pets on festival grounds or in the campground (Strictly Enforced)
• No Alcohol may be brought into the festival - Beer and Wine are available for purchase
• No Illegal Drugs
• No Unlicensed Vending
• No Professional Photo Equipment, Video Cameras or Video Recording Equipment
• No Frisbees
• No Shelled Nuts (seriously)
• No Weapons
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What we provide on the festival grounds

 
• FREE Drinking Water (Be an environmental steward and please bring your own water bottle).
• Port-a-potties (and plenty of them)
• Hand Sinks
• Trash, Recycling, and Compost Stations (Please help keep the scene clean)
• Lost & Found (located underneath the big white tent at the festival entrance)
• ATM (located adjacent to the Festival Store directly on the right as you walk into the main grounds)
• A wide variety of Food and Craft Vendors
• Beer and Wine available for purchase
• Kids Area
• Medical Tent (East edge of the festival grounds -campground side). EMT’s have basic supplies like ibuprofen and sun block
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What handicap facilities are provided?

A limited amount of handicap parking is available in the Telluride Town Park parking lot. Access to this parking is over the vehicle bridge at the main entrance to the Park. The festival is wheelchair accessible and we provide a space in front of the sound booth for those in wheelchairs. Handicap restrooms and porta-pottes are provided on the festival grounds. 

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Where can I park?

We do not have a specific parking lot for the festival. You are free to park wherever you can find a legal parking spot in Telluride. Please be aware that main street and its adjacent side streets are paid parking (meters) - the paid parking is enforced from 8:00 am to 6:00 pm MONDAY THRU SATURDAY. Sundays are excluded from parking enforcement. If you decide to park in the metered parking areas, you can purchase a receipt for up to three hours of parking at a rate of fifty cents per hour. During the festival weekend, permit parking (O, G, and W Residential Zone parking) does not apply. You may leave your vehicle parked in these areas for the duration of the festival. For more detailed information on available parking during the festival please stop at our informational barricade at the entrance to town.

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Can we bring our pets?

 
Please leave your pet at home - they are not allowed in the festival or the campground. Do not leave your pet in your car or tied to your car! If you are traveling with your pet, please arrange to leave them with the local pet boarding & sitting service:
 
Wash-n-Watchdogs - (970) 729-3243 - www.washnwatchdogs.com
 
Local Ordinances You Should Know About (STRICTLY ENFORCED): 
Please be aware that open alcohol containers (beer cans, bottles, etc.) are not allowed in the town of Telluride or Mountain Village . You are not allowed to leave the festival with a glass of beer or wine.
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Get Involved

Can I Volunteer?

Yes! You can volunteer - please check out our Volunteer Application Form.

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